1 Day Customer Service Workshop

Friday, September 10, 2010

Philadelphia, PA

Join the NFBA for a 1 Day Intensive Customer Service Training Workshop. Featuring our key note speaker, Thomas Plummer, let us teach you how implementing a customer service business plan can lead to higher member retention, greater member satisfaction and an outcome that your competition can't duplicate.

Why you need to attend this workshop: The foundation to keeping your members is customer service. We have never, ever in this industry practiced anything but the most primative basics of customer service. We don't know how to teach it, we don't know what it looks like, we don't have the right people to deliver it, and we don't have any systems in place to track the ultimate goal of good service, which is member retention.

Customer Service is the mastery of many small things, such as the ability to handle complaints or create systems that individualize the member's experience no matter how lare your club is. When it comes to developing a customer service image for your business, most owners are starting at the bottom of the ladder with nowhere to go but up. And no matter how good you think your service might be, if you haven't trained your front desk staff for at least 4 hours last week, and every week, in creating and delivering customer service, then you too are at the bottom.

Service can be taught. Systems can be created that any owner can apply to his business. This workshop will help you rediscover the lost art of member service and show you how you can implement it into your business. It is also about where we have failed the member and how we should repect his commitment to our businesses.

The goal with this workshop is to move away from the culture of failure where we have let down the people who have trusted us with their time and money and move toward building a business that retains its clients through the creation of legendary customer service.

Who Should Attend: EVERYONE on your team!! Owners, managers and all fitness professionals

What is the Cost: $99.00 Non-Club NFBA Members         $49.00 for Club NFBA Members

 

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